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DNS - Domain Renewal

1 Overview
2 Activation
3 Configuration
4 Auto-Renewals
5 Warning About Deceptive Marketing Techniques

Overview

It is extremely important to renew domains before they expire. Failure to renew a domain can result in loss of ownership! Our system automatically tracks the expiry of all domains in your account. The system sends an e-mail to the contact listed in your account sixty (60) days prior to expiry. Thirty (30) days prior to expiry, an additional e-mail is sent to the administrative contact for the domain.

Activation

Login to your account
Click on DNS in the top navigation bar
Click on Renew Domain in the menu

Configuration

Select the domain and renewal term (screenshot below)
Confirm your renewal and proceed through the online store checkout

Auto-Renewals

Why Auto-Renew

Enabling the domain/DNS auto-renewal option will help to better protect your domains and ensure uninterrupted service. If you are managing a number of domains, keeping track of expiry dates can become a daunting task. In some caes, an e-mail address used to register a domain or create an account is no longer in use - resulting in missed notifications for upcoming domain expiry.

How Do I Enable Auto-Renewal?

Simply login to your account, click on the "DNS" tab, and select the domain to manage. A field labeled "Auto-Renew" will have a drop down box indicating Yes/No. Selecting "Yes" will automatically check your payment options setting. If you are already configured for pre-authorized credit card payment or have sufficient credit terms with Point Clark Networks, the domain will be set to Auto-Renew. Otherwise, you will be presented with a link that will allow you to set up a method of payment.

When Does a Domain/DNS Renew

If our system detects that your DNS service or domain registry (or both) will expire in 15 days and the auto-renewal is activated, the appropriate renewal action will be taken care of automatically. An invoice or receipt will be sent to you, depending on whether you selected pre-authorized credit card payment or renewal on terms of credit.

Warning About Deceptive Marketing Techniques

Some registrars have been known to practice deceptive sales and marketing techniques by sending unsolicited e-mail to domain owners warning of an impending expiry. If you have registered or successfully transferred your domain to your account, you can disregard all e-mail that does not originate from ClarkConnect/Point Clark Networks. A sample e-mail warning from our system is shown below.

 To: you@yourdomain.com
 From: domains@clarkconnect.com
 Subject: Domain yourdomain.com is due to expire

 Dear username,

 Our records indicate the following domain managed under your ClarkConnect
 account is due to expire in sixty (60) days:

 Domain: yourdomain.com

 Online renewal for up to 10 years is available through your ClarkConnect
 account. Please login at https://secure.clarkconnect.com/webapp and follow
 the appropriate links. Renewal fees are USD 25.00/domain and include
 re-registration and DNS service for one (1) year. Help is available at
 http://www.clarkconnect.com/help/dns/renewal.html. Should you have any
 additional questions, please contact us at domains <at> clarkconnect.com.

 Thank you,
 Domains @ ClarkConnect

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